Privacy Policy

Effective 19 August 2026

In short: we collect what's needed to bring your order to your door and nothing else. We don't sell your data, we don't run advertising trackers, and we never hold card details because we don't take card payments.

1. Who we are

Happy B-Town is a grocery and fresh-produce retailer operating in Bahria Town, Karachi, Pakistan. This policy covers this website and the Happy B-Town customer mobile app.

2. What we collect

Through the mobile app, when you create an account and order:

• Account details — your name, email address and phone number.
• Delivery addresses — the addresses you save, including map coordinates and any delivery instructions you add, so the rider can find you.
• Order history — what you ordered, when, which slot you chose and what it came to.
• Device information — basic details about your device and app version, used for notifications and to diagnose crashes.
• Location — only if you tap "use my current location", and only to place a pin. The app does not track you in the background.

Through this website: essentially nothing. It is a static site with no accounts and no analytics. Your theme choice and any favorites you tap are stored in your own browser's local storage and never leave your device. The contact form does not submit anywhere — it opens WhatsApp with your message pre-filled, and you choose whether to send it.

3. Why we collect it

• To take, pack and deliver your order.
• To let the rider reach you if there's a problem at the gate.
• To show you your order history and let you reorder.
• To send order-status notifications, if you allow them.
• To answer you when you contact support.

4. What we don't do

• We don't sell or rent your personal data to anyone.
• We don't store card or bank details — payment is cash on delivery only.
• We don't run advertising or cross-site tracking on this website.
• We don't share your address with anyone beyond the rider carrying your order.

5. Who else sees it

Only the people and services needed to complete an order: our own staff and riders, our hosting and database provider, the mapping service used to look up and display addresses, and the notification service that delivers order updates to your phone. Each sees only what its job requires.

6. How long we keep it

Account and order records are kept while your account is open, and for a reasonable period afterwards for accounting and dispute purposes. Ask us to delete your account and we'll remove your personal details, retaining only what we're required to keep for tax and record-keeping.

7. Your choices

• See or correct your details — edit them in the app's profile screen, or ask us.
• Delete your account — from Profile → Settings in the app, or ask us. How to delete your account.
• Turn off notifications — in your phone's settings, at any time.
• Withhold location — deny the permission and type your address instead. Everything still works.

8. Children

The service isn't aimed at children, and we don't knowingly create accounts for anyone under 18.

9. Changes

If this policy changes we'll update this page. Material changes affecting how we use your data will also be announced in the app.

10. Contact

Questions about any of this — or a request to see or delete your data — go to support@happybtown.com or WhatsApp.

This policy is a plain-language summary of our practices. It is not legal advice, and it should be reviewed against the Personal Data Protection legislation applicable in Pakistan before publication.